FAQ

Delivery time?

Free worldwide shipping.

  • Europe in 5-7 business days
  • International in 7-10 business days

Can I cancel my order?

We completely get it, we change our minds too!

Write us an email and we will analyze each case. Some orders are in pre-order and we cannot cancel them.

Can I return / exchange my product?

We offer 30 days return/exchange. We are extending the period for gifts so that it applies from the day the gift is given :)

We do everything to make sure our customers love our products, but if you need to return an order or exchange it, we are happy to help. Contact us by clicking here

Duties & Taxes

No sales tax or import duties.

We do not cover additional expenses related with duties & taxes outside EU.

GET IN TOUCH

Have questions about your order, or a general enquiry?

Please, contact us via e-mail to info@monateo.com